TDS DaaS Pty Ltd (ABN to be confirmed) ("TDS", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
By visiting our website at tdsaustralia.com.au, contacting us, or engaging our services, you consent to the collection and use of your personal information as described in this policy.
We may update this policy from time to time. We will post any changes on this page with a revised effective date. We encourage you to review this policy periodically.
We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:
We use your personal information for the following purposes:
We will not use your personal information for purposes that are unrelated to the above without first obtaining your consent.
We may disclose your personal information to third parties in the following circumstances:
We engage third-party service providers to support our business operations, including cloud hosting providers, payment processors, project management platforms, customer relationship management tools, and email marketing platforms. These providers are authorised to use your personal information only as necessary to provide services to us and are required to maintain appropriate confidentiality and security measures.
We may disclose personal information to our lawyers, accountants, insurers, and other professional advisers where necessary in the course of professional services they provide to us.
We may disclose personal information if required by law, regulation, court order, or government authority, or where we believe disclosure is necessary to protect our rights, property, or the safety of our team, clients, or the public.
If TDS is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We store personal information on secure servers located in Australia and, where necessary for the operation of our tools and platforms, on servers located overseas (including the United States and European Union). Where personal information is stored or processed overseas, we take reasonable steps to ensure it receives a level of protection comparable to the Australian Privacy Principles.
We implement reasonable technical and organisational security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your personal information.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or as required for legitimate business purposes. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
Our website uses cookies and similar tracking technologies to operate effectively and to improve your experience. Cookies are small data files placed on your device when you visit our website.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. Most browsers provide instructions for managing cookies in the browser's help section.
We may send you marketing emails about TDS services, insights, case studies, and resources where you have opted in, or where we have a legitimate interest to contact you as an existing client or enquirer.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email we send, or by contacting us at the details in Section 10. Unsubscribing from marketing communications will not affect service-related communications that are necessary for your subscription or account.
Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date.
To request access to or correction of your personal information, please contact us using the details in Section 10. We will respond to your request within 30 days. In some cases, we may be unable to provide access to certain information — for example, where providing access would unreasonably affect the privacy of other individuals, or where it would be unlawful to do so. We will explain our reasons if we are unable to fulfil a request.
We do not charge a fee for making an access or correction request, but we may charge a reasonable fee for the cost of providing access where the request is complex or requires significant effort.
If you have a concern or complaint about how we have handled your personal information, please contact us first using the details in Section 10. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
For questions, access requests, corrections, complaints, or any other privacy matter, please contact us:
We are committed to resolving privacy concerns promptly and in good faith.